THE MAKING OF A CONSIDERED CONVERSATION
SCROLL TO UNZIP
01 / 06 — START WITH THE PERSON
Defining
the brief.
Help an advisor find the right words. Keep the final choice human.
- One client and one current intention.
- Three Chinese WeChat drafts, across six scenarios.
- Fictional facts. Clear boundaries. No automatic sending.
WECHAT DRAFTS
- 01Birthday and festive greetings
- 02Product recommendation
- 03Post-purchase care
- 04Reactivation
- 05Event invitation
- 06Price objection
SIX SCENARIOS. ONE CLIENT AT A TIME.
02 / 06 — OBSERVE. DERIVE. TEST.
From research
to rules.
Research defines the risks. Fictional cases make them testable.
- Client journey and CRM shape the communication need.
- Twenty principles connect facts, service and WeChat tone.
- Research supplies a lens, never a real client's record.
Research.
Rules.
Real questions.
03 / 06 — A HOUSE WITH A POINT OF VIEW
Building
PUNTO.
A fictional leather house, built around use, material and continuing care.
- A fictional leather house, with ten supplied products.
- Use, patina and repair guide the brand voice.
- A segment profile is a reference, not a personal fact.
04 / 06 — FROM CONTEXT TO A DRAFT
Connecting
the pieces.
Keep the orchestration explicit, and every attempt traceable.
- Route the current task, then load its skill.
- Generate with supplied context; check and repair once.
- One shared service for the API, CLI and test batches.
05 / 06 — MEASURE WHAT ACTUALLY HAPPENED
Putting it
to the test.
A completed generation is not the same thing as a good message.
- Fifty fixed cases cover all six scenarios.
- Rule checks, AI reviews and human judgement stay separate.
- 150/150 drafts have imported human ratings.
REVIEWED BY AI
150 HUMAN RATINGS IMPORTED. AI VERDICTS ARE NOT HUMAN CONCLUSIONS.
06 / 06 — TURN REVIEW INTO BETTER RULES
Reviewing
and refining.
Human feedback shapes the changes. New outputs still need a fresh review.
- 150 drafts reviewed; 30 judged not acceptable.
- Update the rules for relevance, tone and pricing.
- Separate implemented changes from verified quality.
150 SAVED DRAFTS / HUMAN REVIEW
30 need a rethink.
Relevance. Tone. Facts.
Clearer response rules.
v7.8 IMPLEMENTED. NEW OUTPUT QUALITY REVIEW PENDING.